At Atelier Yvette, we strive to ensure customer satisfaction by providing high-quality products for your little ones. To maintain fairness and uphold the quality of our items, we have established the following strict policy for exchanges.

1. Exchange Eligibility
• Timeframe: Exchanges are accepted within 3 days from the date of purchase.
• Condition of Items: Items must be returned in their original, unused, and undamaged condition, with all original packaging, tags, labels, and accessories intact.
• Proof of Purchase: A valid receipt or order confirmation must be provided to process the exchange.

2. Items Not Eligible for Exchange

We do not accept exchanges for:
• Products that have been worn, washed, altered, or damaged after purchase.
• Items missing original tags, labels, packaging, or accessories.
• Personal care items (like bath accessories) or products deemed hygiene-sensitive for health and safety reasons.
• Sale, clearance, or promotional items, unless otherwise specified.

3. Exchange Process
• To initiate an exchange, customers must contact Atelier Yvette within 3 days of receiving their order.
• Once approved, items must be returned to the address provided by our team. The customer is responsible for ensuring that the items are packaged securely to avoid damage during transit.
• Shipping Costs: Customers are responsible for shipping fees associated with the return unless the item was defective upon receipt.

4. Important Notes
• No Refunds: Atelier Yvette does not offer refunds. Exchanges are available only under the conditions outlined above.
• Final Inspection: All returned items will be inspected upon receipt. If an item is found to be used, damaged, or missing any components, Atelier Yvette reserves the right to reject the exchange request.
• Right to Refuse: Atelier Yvette maintains the right to deny any exchange that does not meet the policy conditions.